Science Museum Group (SMG) has launched a new cloud transition aimed at increasing its efficiency and improving the customer experience it provides to its museum guests.
Founded in 1857, Science Museum Group (SMG) is UK’s leading group of specialised science museums. SMG’s museums include London’s Science Museum; the Museum of Science and Industry in Manchester; the National Science and Media Museum in Bradford; and Locomotion in Shildon.
As part of SMG’s wider digital strategy, the company has launched a cloud computing programme. Leveraging ServiceNow’s cloud platform, the cultural group wants to lower its total 18 costs of ownership (TCO) for IT, as well as provide its business line a better experience while serving its clients – each year, SMG’s museums attract more than 600,000 visits. In comparison, UK’s three largest museums, British Museum, Tate Modern and National Gallery (all based in London) each draw over 5 million visitors per annum.
To support the project’s implementation, SMG’s decision-makers have called in the support of Kumoco, a management and IT consultancy that specialises in agile working and cloud consulting. The London-based consulting firm has been tasked with developing ServiceNow’s cloud platform to streamline and automate previously manual tasks across IT, customer service, security operations and human resources.