Kumoco, with its deep-rooted experience of over 30 years in telecommunications, is uniquely positioned to transform CSP Network Operations Center (NOC) ITIL/ITSM processes into best-practice models for today's telcos. They recognize the challenges of outdated NOC systems, such as inefficiency, slow response times, and vulnerability to cybersecurity threats.

Leveraging ServiceNow, Kumoco modernizes these old processes, implementing cutting-edge solutions that enhance efficiency across service assurance. This transformation includes introducing AI, streamlining network monitoring, accelerating issue resolution, and fortifying cyber defenses to meet current security standards.

Their approach not only updates the Telco workflows to best practice standards (TMForum) but also ensures telcos are equipped to manage the dynamic demands of network operations and cybersecurity in the digital era, leading to improved operational efficiency and competitive advantage.